FAQ

Search our FAQ for information on how we're different from IP authentication, what federated access is, and the onboarding process.

question mark for FAQ
mobile user
  • Providers
  • User experience

My product has a mobile app – can OpenAthens be used there?

Yes – OpenAthens products for content providers uses OpenID Connect…

chain link fence
  • Data and privacy
  • Federated access
  • IP/Proxy
  • Providers

We use IP recognition and/or organizational username/passwords to enable access – isn’t that enough?

IP recognition tools and organizational username/passwords are poor substitutes for federated access management…

laptop next to plant
  • Federated access
  • Providers

What is an access management federation?

An access management federation provides…

people in busy cafe
  • Providers
  • User experience

What personalization options are available?

OpenAthens uses SAML attributes to ascertain what content users are entitled to access…

stacks of books
  • Data and privacy
  • Providers
  • User experience

We have a single subscription record for a customer, but OpenAthens says the customer consists of multiple organizations. Why is this?

Our clients decide how they are represented in the OpenAthens service…

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