{"id":8508131,"date":"2021-04-19T14:27:43","date_gmt":"2021-04-19T14:27:43","guid":{"rendered":"https:\/\/www.openathens.net\/declaracion-de-compromiso-del-servicio-de-atencion-al-cliente\/"},"modified":"2025-07-25T14:12:14","modified_gmt":"2025-07-25T14:12:14","slug":"declaracion-de-compromiso-del-servicio-de-atencion-al-cliente","status":"publish","type":"page","link":"https:\/\/www.openathens.net\/es\/declaracion-de-compromiso-del-servicio-de-atencion-al-cliente\/","title":{"rendered":"Declaraci\u00f3n de compromiso del servicio de atenci\u00f3n al cliente"},"content":{"rendered":"<section\n\tclass=\"header-module header-module--spill\"\n>\n\t<div class=\"header-module__bg-filler bg-jade-dark\"><\/div>\n\t<div class=\"container bg-jade-dark\">\n\t\t<header class=\"header-module__text text-white\">\n\t\t\t<div>\n\t\t\t\t<h1 class=\"header-module__title\">Declaraci\u00f3n de compromiso del servicio de atenci\u00f3n al cliente<\/h1>\n\n\t\t\t\t\t\t\t\t<p class=\"text-white\"><\/p>\n\t\t\t\t\n\t\t\t\t<div class=\"header-module__ctas \">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\t\t\t\thref=\"\/app\/uploads\/2024\/07\/OAP001_33.64_SERVICE_DESK_FINAL_reduced3-compressed.pdf\"\n\t\t\t\t\t\t\ttarget=\"\"\n\t\t\t\t\t\t\trel=\"\"\n\t\t\t\t\t\t\tclass='cta-button cta-button--primary cta-button--small'\n\t>\n\t\tDescargar Declaraci\u00f3n de compromiso\n\t<\/a>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/header>\n\t\t<div class=\"header-module__image  \">\n\t\t\t<picture\n\tclass=\"image   \"\n\t\t\t\t>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-150x150.jpg\"\n\t\t\tmedia=\"(max-width: 150px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-150x150.jpg.webp\"\n\t\t\tmedia=\"(max-width: 150px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-200x300.jpg\"\n\t\t\tmedia=\"(max-width: 200px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-200x300.jpg.webp\"\n\t\t\tmedia=\"(max-width: 200px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-300x450.jpg\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-300x450.jpg.webp\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-450x675.jpg\"\n\t\t\tmedia=\"(max-width: 450px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-450x675.jpg.webp\"\n\t\t\tmedia=\"(max-width: 450px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-600x900.jpg\"\n\t\t\tmedia=\"(max-width: 600px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-600x900.jpg.webp\"\n\t\t\tmedia=\"(max-width: 600px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-683x1024.jpg\"\n\t\t\tmedia=\"(max-width: 683px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-683x1024.jpg.webp\"\n\t\t\tmedia=\"(max-width: 683px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-768x1152.jpg\"\n\t\t\tmedia=\"(max-width: 768px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-768x1152.jpg.webp\"\n\t\t\tmedia=\"(max-width: 768px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-1024x1536.jpg\"\n\t\t\tmedia=\"(max-width: 1024px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-1024x1536.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1024px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-1200x1799.jpg\"\n\t\t\tmedia=\"(max-width: 1200px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-1200x1799.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1200px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-1366x2048.jpg\"\n\t\t\tmedia=\"(max-width: 1366px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-1366x2048.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1366px)\"\n\t\t\/>\n\t\t<img\n\t\tclass=\"\"\n\t\tsrc=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-1200x1799.jpg\"\n\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-vGgn0xLdy8s-unsplash-1200x1799.jpg\" alt=\"\"\n\t\/>\n<\/picture>\n\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n<div class=\"block-wrapper block-spacing--y\">\n\t<section class='text-panel'>\n\t<div\n\t\tclass='text-panel__background'\n\t\tstyle='background-image: url()'\n\t><\/div>\n\t<article class='text-panel__text' aria-label=\"Article content for the post, ' El equipo de soporte de OpenAthens se esfuerza por ofrecer la mejor experiencia posible a nuestros clientes.'\">\n\t<h2 class='text-panel__title text-navy-dark' id=\"el-equipo-de-soporte-de-openathens-se-esfuerza-por-ofrecer-la-mejor-experiencia-posible-a-nuestros-clientes\"> El equipo de soporte de OpenAthens se esfuerza por ofrecer la mejor experiencia posible a nuestros clientes.<\/h2>\n\t<div class='text-panel__body text-blue-dark'><\/div>\n\t<\/article>\n<\/section>\n<\/div>\n\n\n<section class=\"tout bg-white \">\n\n\t\t<div\n\t\tclass='tout__background'\n\t\tstyle='background-image: url()'\n\t><\/div>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"tout__image-wrapper tout__image-wrapper--low\">\n\t\t\t\t<picture\n\tclass=\"image   \"\n\t\t\t\t>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-150x150.jpg\"\n\t\t\tmedia=\"(max-width: 150px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-150x150.jpg.webp\"\n\t\t\tmedia=\"(max-width: 150px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-300x200.jpg\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-300x200.jpg\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-300x200.jpg.webp\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-300x200.jpg.webp\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-450x300.jpg\"\n\t\t\tmedia=\"(max-width: 450px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-450x300.jpg.webp\"\n\t\t\tmedia=\"(max-width: 450px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-768x512.jpg\"\n\t\t\tmedia=\"(max-width: 768px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-768x512.jpg.webp\"\n\t\t\tmedia=\"(max-width: 768px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-1024x683.jpg\"\n\t\t\tmedia=\"(max-width: 1024px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-1024x683.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1024px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-1200x800.jpg\"\n\t\t\tmedia=\"(max-width: 1200px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-1200x800.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1200px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-1350x900.jpg\"\n\t\t\tmedia=\"(max-width: 1350px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-1350x900.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1350px)\"\n\t\t\/>\n\t\t<img\n\t\tclass=\" tout__image--square-- \"\n\t\tsrc=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-1200x800.jpg\"\n\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/users-with-a-laptop-1200x800.jpg\" alt=\"Two people sat smiling at one of the persons laptop\"\n\t\/>\n<\/picture>\n\n\t\t\t<\/div>\n\t\t\n\t\t<article class='tout__text' aria-label=\"Article content for the post, 'Nuestro servicio'\">\n\t<h2 class='tout__title text-blue-dark' id=\"nuestro-servicio\">Nuestro servicio<\/h2>\n\t<div class='tout__body text-blue-dark'><ul>\n<li>Nuestro objetivo es ofrecerte el mejor servicio, de principio a fin.<\/li>\n<li>No habr\u00e1 sorpresas: te mantendremos informado para que sepas qu\u00e9 esperar.<\/li>\n<li>Nos hacemos cargo<\/li>\n<li>Somos eficaces y coherentes<\/li>\n<li>Compartiremos contigo c\u00f3mo lo estamos haciendo y si estamos cumpliendo con los altos est\u00e1ndares que nos hemos propuesto.<\/li>\n<\/ul>\n<\/div>\n\t<\/article>\n\n\t<\/div>\n\n<\/section>\n\n\n<section class=\"tout--promo bg-white tout--image-high\">\n\n\t\t<div\n\t\tclass='tout__background'\n\t\tstyle='background-image: url()'\n\t><\/div>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"tout__image-wrapper tout__image-wrapper--high\">\n\t\t\t\t<picture\n\tclass=\"image   \"\n\t\t\t\t>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-150x150.jpg\"\n\t\t\tmedia=\"(max-width: 150px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-150x150.jpg.webp\"\n\t\t\tmedia=\"(max-width: 150px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-300x200.jpg\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-300x200.jpg\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-300x200.jpg.webp\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-300x200.jpg.webp\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-450x300.jpg\"\n\t\t\tmedia=\"(max-width: 450px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-450x300.jpg.webp\"\n\t\t\tmedia=\"(max-width: 450px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-768x512.jpg\"\n\t\t\tmedia=\"(max-width: 768px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-768x512.jpg.webp\"\n\t\t\tmedia=\"(max-width: 768px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-1024x683.jpg\"\n\t\t\tmedia=\"(max-width: 1024px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-1024x683.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1024px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-1200x800.jpg\"\n\t\t\tmedia=\"(max-width: 1200px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-1200x800.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1200px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-1350x900.jpg\"\n\t\t\tmedia=\"(max-width: 1350px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-1350x900.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1350px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-1536x1024.jpg\"\n\t\t\tmedia=\"(max-width: 1536px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-1536x1024.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1536px)\"\n\t\t\/>\n\t\t<img\n\t\tclass=\" tout__image--square--high \"\n\t\tsrc=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-1200x800.jpg\"\n\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/berkeley-communications-WEDDt-u3q3o-unsplash-1200x800.jpg\" alt=\"\"\n\t\/>\n<\/picture>\n\n\t\t\t<\/div>\n\t\t\n\t\t<article class='tout__text' aria-label=\"Article content for the post, 'Nuestra comunicaci\u00f3n'\">\n\t<h2 class='tout__title text-green-mid' id=\"nuestra-comunicaci%c3%b3n\">Nuestra comunicaci\u00f3n<\/h2>\n\t<div class='tout__body text-blue-dark'><ul>\n<li>Lo mantendremos todo lo m\u00e1s sencillo posible.<\/li>\n<li>Queremos entender tu \u00e1mbito de trabajo y c\u00f3mo utilizas nuestros productos.<\/li>\n<li>Cuando te pongas en contacto con nosotros, no te haremos esperar demasiado.<\/li>\n<li>Nuestras actualizaciones ser\u00e1n \u00fatiles y f\u00e1ciles de entender, y las compartiremos de forma peri\u00f3dica.<\/li>\n<\/ul>\n<\/div>\n\t<\/article>\n\n\t<\/div>\n\n<\/section>\n\n\n<section class=\"tout bg-white \">\n\n\t\t<div\n\t\tclass='tout__background'\n\t\tstyle='background-image: url()'\n\t><\/div>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"tout__image-wrapper tout__image-wrapper--low\">\n\t\t\t\t<picture\n\tclass=\"image   \"\n\t\t\t\t>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-150x150.jpg\"\n\t\t\tmedia=\"(max-width: 150px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-150x150.jpg.webp\"\n\t\t\tmedia=\"(max-width: 150px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-300x200.jpg\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-300x200.jpg\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-300x200.jpg.webp\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-300x200.jpg.webp\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-450x300.jpg\"\n\t\t\tmedia=\"(max-width: 450px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-450x300.jpg.webp\"\n\t\t\tmedia=\"(max-width: 450px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-768x512.jpg\"\n\t\t\tmedia=\"(max-width: 768px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-768x512.jpg.webp\"\n\t\t\tmedia=\"(max-width: 768px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-1024x683.jpg\"\n\t\t\tmedia=\"(max-width: 1024px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-1024x683.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1024px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-1200x800.jpg\"\n\t\t\tmedia=\"(max-width: 1200px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-1200x800.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1200px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-1350x900.jpg\"\n\t\t\tmedia=\"(max-width: 1350px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-1350x900.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1350px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-1536x1024.jpg\"\n\t\t\tmedia=\"(max-width: 1536px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-1536x1024.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1536px)\"\n\t\t\/>\n\t\t<img\n\t\tclass=\" tout__image--square-- \"\n\t\tsrc=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-1200x800.jpg\"\n\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2020\/12\/yorkun-cheng-sFs7Njjv4Ko-unsplash-1200x800.jpg\" alt=\"\"\n\t\/>\n<\/picture>\n\n\t\t\t<\/div>\n\t\t\n\t\t<article class='tout__text' aria-label=\"Article content for the post, 'Lo que necesitamos de ti'\">\n\t<h2 class='tout__title text-blue-dark' id=\"lo-que-necesitamos-de-ti\">Lo que necesitamos de ti<\/h2>\n\t<div class='tout__body text-blue-dark'><ul>\n<li>Comprueba si ya hay una respuesta a tu consulta en nuestra\u202f<a href=\"https:\/\/docs.openathens.net\/\">documentaci\u00f3n. <\/a><\/li>\n<li>Facil\u00edtanos toda la informaci\u00f3n posible para que podamos empezar a trabajar en tu incidencia de inmediato y colaborar contigo hasta resolverla.<\/li>\n<li>Ten en cuenta que los asuntos urgentes a veces deben pasar por delante en la cola, pero no nos olvidaremos de ti\u2026<\/li>\n<li>\u2026y las incidencias que requieran ayuda externa tardar\u00e1n naturalmente m\u00e1s en resolverse.<\/li>\n<\/ul>\n<\/div>\n\t<\/article>\n\n\t<\/div>\n\n<\/section>\n\n\n<section class=\"tout--promo bg-white tout--image-high\">\n\n\t\t<div\n\t\tclass='tout__background'\n\t\tstyle='background-image: url()'\n\t><\/div>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"tout__image-wrapper tout__image-wrapper--high\">\n\t\t\t\t<picture\n\tclass=\"image   \"\n\t\t\t\t>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-150x150.jpg\"\n\t\t\tmedia=\"(max-width: 150px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-150x150.jpg.webp\"\n\t\t\tmedia=\"(max-width: 150px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-300x200.jpg\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-300x200.jpg\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-300x200.jpg.webp\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-300x200.jpg.webp\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-450x300.jpg\"\n\t\t\tmedia=\"(max-width: 450px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-450x300.jpg.webp\"\n\t\t\tmedia=\"(max-width: 450px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-768x512.jpg\"\n\t\t\tmedia=\"(max-width: 768px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-768x512.jpg.webp\"\n\t\t\tmedia=\"(max-width: 768px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-1024x683.jpg\"\n\t\t\tmedia=\"(max-width: 1024px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-1024x683.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1024px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-1200x800.jpg\"\n\t\t\tmedia=\"(max-width: 1200px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-1200x800.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1200px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-1350x900.jpg\"\n\t\t\tmedia=\"(max-width: 1350px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-1350x900.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1350px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-1536x1024.jpg\"\n\t\t\tmedia=\"(max-width: 1536px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-1536x1024.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1536px)\"\n\t\t\/>\n\t\t<img\n\t\tclass=\" tout__image--square--high \"\n\t\tsrc=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-1200x800.jpg\"\n\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/02\/lilly-rum-15YTRXKuJ14-unsplash-1200x800.jpg\" alt=\"\"\n\t\/>\n<\/picture>\n\n\t\t\t<\/div>\n\t\t\n\t\t<article class='tout__text' aria-label=\"Article content for the post, 'Habla con nosotros'\">\n\t<h2 class='tout__title text-blue-dark' id=\"habla-con-nosotros\">Habla con nosotros<\/h2>\n\t<div class='tout__body text-blue-dark'><p>Cu\u00e9ntanos qu\u00e9 te parece nuestro trabajo d\u00e1ndonos tu opini\u00f3n, tanto si es buena como si no, y dinos c\u00f3mo podemos mejorar.<\/p>\n<div class=\"col-md-10 no-left-padding\">\n<ul>\n<li><a href=\"mailto:help@openathens.net\">help@openathens.net<\/a><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\t<\/article>\n\n\t<\/div>\n\n<\/section>\n\n\n<section class=\"tout bg-white \">\n\n\t\t<div\n\t\tclass='tout__background'\n\t\tstyle='background-image: url()'\n\t><\/div>\n\t\n\t<div class=\"container\">\n\t\t\t\t\t<div class=\"tout__image-wrapper tout__image-wrapper--low\">\n\t\t\t\t<picture\n\tclass=\"image   \"\n\t\t\t\t>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-150x150.jpg\"\n\t\t\tmedia=\"(max-width: 150px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-150x150.jpg.webp\"\n\t\t\tmedia=\"(max-width: 150px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-300x246.jpg\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-300x246.jpg\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-300x246.jpg.webp\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-300x246.jpg.webp\"\n\t\t\tmedia=\"(max-width: 300px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-450x369.jpg\"\n\t\t\tmedia=\"(max-width: 450px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-450x369.jpg.webp\"\n\t\t\tmedia=\"(max-width: 450px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-768x630.jpg\"\n\t\t\tmedia=\"(max-width: 768px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-768x630.jpg.webp\"\n\t\t\tmedia=\"(max-width: 768px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-1024x839.jpg\"\n\t\t\tmedia=\"(max-width: 1024px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-1024x839.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1024px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-1098x900.jpg\"\n\t\t\tmedia=\"(max-width: 1098px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-1098x900.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1098px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-1200x984.jpg\"\n\t\t\tmedia=\"(max-width: 1200px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-1200x984.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1200px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-1536x1259.jpg\"\n\t\t\tmedia=\"(max-width: 1536px)\"\n\t\t\/>\n\t\t\t<source\n\t\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-1536x1259.jpg.webp\"\n\t\t\tmedia=\"(max-width: 1536px)\"\n\t\t\/>\n\t\t<img\n\t\tclass=\" tout__image--square-- \"\n\t\tsrc=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-1200x984.jpg\"\n\t\tsrcset=\"https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/annie-spratt-g9KFpAfQ5bc-unsplash-1200x984.jpg\" alt=\"\"\n\t\/>\n<\/picture>\n\n\t\t\t<\/div>\n\t\t\n\t\t<article class='tout__text' aria-label=\"Article content for the post, 'Acuerdo de nivel de servicio de OpenAthens'\">\n\t<h2 class='tout__title text-blue-dark' id=\"acuerdo-de-nivel-de-servicio-de-openathens\">Acuerdo de nivel de servicio de OpenAthens<\/h2>\n\t<div class='tout__body text-blue-dark'><p>Nuestro acuerdo de nivel de servicio (SLA) tiene como objetivo explicar claramente los niveles de servicio que OpenAthens ofrecer\u00e1 a todos sus clientes.<\/p>\n<\/div>\n\t\t\t<a\n\t\t\t\t\t\t\t\t\thref=\"https:\/\/www.openathens.net\/app\/uploads\/2024\/07\/OA0002_OA_SLA_DOCUMENT_ACCESSIBILTY_CHECKED_reduced-1.pdf\"\n\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\trel=\"noreferrer\"\n\t\t\t\t\t\t\tclass='cta-button cta-button--primary cta-button--small'\n\t>\n\t\tDescargar SLA\n\t<\/a>\n\t\t<\/article>\n\n\t<\/div>\n\n<\/section>\n\n\n<div class=\"pull-out-quote bg-white text-blue-dark\">\n\t<div class=\"pull-out-quote__container container\">\n\t\t\t\t\t<div\n\t\t\t\taria-hidden=\"true\"\n\t\t\t\tclass=\"pull-out-quote__background\"\n\t\t\t\tstyle=\"background-image: url(https:\/\/www.openathens.net\/app\/uploads\/2021\/04\/OpenAthens_Logo_Monogram_RGB_Grey.png);\"\n\t\t\t><\/div>\n\t\t\t\t\t<blockquote class=\"pull-out-quote__quotation pull-out-quote__quotation-with-bg\">\n\t\t\t\t<div class=\"pull-out-quote__quote-container container\">\n\t\t\t\t\t<div class=\"pull-out-quote__accent bg-blue-dark\" aria-hidden=\"true\"><\/div>\n\t\t\t\t\t<p class=\"pull-out-quote__text text-blue-dark\">&quot;Siempre buscamos ofrecer el mejor servicio posible a nuestros clientes. Lidero un equipo fant\u00e1stico con un objetivo com\u00fan: ofrecer una experiencia excelente a los clientes que acceden a los servicios de soporte de OpenAthens\u201d<\/p>\n\t\t\t\t\t\t\t\t\t\t\t<footer class=\"pull-out-quote__footer\">\n\t\t\t\t\t\t\t<cite class=\"pull-out-quote__cite text-blue-dark\">Matt Olive, Responsable del servicio internacional de atenci\u00f3n al cliente, OpenAthens<\/cite>\n\t\t\t\t\t\t<\/footer>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/blockquote>\n\t<\/div>\n<\/div>\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":7118360,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"audience":[127,125,145],"content-type":[128],"topic":[153],"class_list":["post-8508131","page","type-page","status-publish","has-post-thumbnail","hentry","content-type-consejos","topic-experiencia-de-usuario"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.9 - 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