Delivering a world class library service with a user experience focus
A case study with the University of Melbourne Library
Is your library website the first place your users access resources? How are students and staff engaging with your library online? How do you balance positive UX with the issue of data privacy? How do you use this information to improve your library setup?
Join Caroline Gauld, Discovery Manager, and Hannah Armitage, Discovery UX Specialist, from the University of Melbourne as they discuss their investigation into how users access their resources and how they used these findings to deliver a world-class library service using a range of features from OpenAthens, EBSCO and more.
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