To make the most of the reporting options available, you must customize your reports to suit your needs. This means you must ensure that your user accounts include all the relevant information that you wish to track or measure against in your reports.
We know how important reporting is to libraries in order to track usage and monitor access. The reports are available with enhanced visual graphics rather than being purely text-based – this makes them easier to understand by a range of internal audiences.
We recommend spending some time looking through and planning what reports will be of most use to your organization. For example, reports can be generated showing hot zones – times when more people are likely to be accessing content and this can help influence staffing decisions within libraries to ensure you have enough people resource in place.
To make the most of the reporting options, your accounts should include all the relevant information you want to report on – there are several options, see: Making the most of the reporting functions.
These cover account types, authentication totals, account locations and any custom elements you wish to track.
Resource access reports
These look at what resources authenticated users are accessing and can be broken down into any attributes you wish to track such as departmental usage so you can identify where further help or guidance may be required to encourage greater access.
The report interface, the Data Explorer, enables you to define what reports you want and which attributes you’d like to be included within these reports such as timescale, measurement units, groupings and more.
Attributes such as Job role, Cost center, Department, Major etc. are customizable depending on your specific needs and technical capabilities. This is configurable via the administration area using the schema editor and marking attributes as ‘reportable’.
OpenAthens can recognize and map any attribute when user accounts are created by connecting to an external directory like ADFS or Azure AD. If you want to expand your reporting capability you will need to specify your requirements with your IT teams as they will probably need to do some work on their end. We are happy to help with the set up that’s required on the OpenAthens admin side.
You can also report on the activity of individual users, but before you do that please consider the privacy of your patrons. Our Reporting and Privacy documentation will help you get going.