Monday 20 March: EMEA and AMER
14:05 – 14:10 GMT / 10:05 – 10:10 EDT
Welcome
Jon Bentley, commercial director, OpenAthens
14:10 – 14:35 GMT / 10:10 – 10:35 EDT
Opening Keynote: Our users are everywhere: librarians as strategic partners to enable global access to research
Emily Singley, VP, North American Library Relations, Elsevier
14:40 – 14:55 GMT / 10:40 – 10:55 EDT
Parallel: Why our customers around the world value the OpenAthens customer experience
Matt Olive, customer services manager, OpenAthens
14:40 – 14:55 GMT / 10:40 – 10:55 EDT
Parallel: Data trends: What does our single sign-on data tell us about user experience?
Andy Anderson, data analyst, OpenAthens
14:40 – 14:55 GMT / 10:40 – 10:55 EDT
Parallel: Unlocking the power of knowledge
Dan Mayers, head of product, OpenAthens
15:05 – 15:20 GMT / 11:05 – 11:20 EDT
Parallel: How our complete solution helps remove barriers to knowledge and future-proof the industry
James Edwards, business development manager and David Orrell, applications architect, OpenAthens.
15:05 – 15:20 GMT / 11:05 – 11:20 EDT
Parallel: Access interrupted? how changes in browser technology may impact researchers’ access to scholarly resources
Hylke Koers, CIO, STM Solutions and Program Director for SeamlessAccess
15:20 – 15:40 GMT / 11:20 – 11:40 EDT
Break
Stretch and get yourself a cuppa!
15:40 – 16:05 GMT / 11:40 – 12:05 EDT
Case study: Introducing granular usage reporting. Flexible and extendible COUNTER-level reporting for librarians
Speakers:
- Nicolai Humphreys, senior product manager, Elsevier
- Sabine Fuss, knowledge systems – digitalization of R&D and data science, global digital services, BASF
- Heide Misler, knowledge systems – digitalization of R&D and data science, global digital services, BASF
15:40 – 16:05 GMT / 11:40 – 12:05 EDT
Case study: Practical tips for implementing OpenAthens from Liberty University
David Leffler, discovery and access librarian, Liberty University, United States
15:40 – 16:05 GMT / 11:40 – 12:05 EDT
Case study: Joining forces. Using library technologies to provide seamless access
Linda van Keuren, assistant dean for resources and access management at Dahlgren Memorial Library, Georgetown University Medical Center and Mark Sinclair, head of development, Lean Library
16:15 – 16:25 GMT / 12:15 – 12:25 EDT
Best publisher UX award 2023 winner
Jane Charlton, international marketing manager, OpenAthens and the Award Winner
16:30 – 16:50 GMT / 12:30 – 12:50 EDT
Plenary: Key findings and recommendations from our report on library user experience
Jon Bentley, commercial director, OpenAthens
17:00- 17:45 GMT / 13:00 – 13:45 EDT
Panel debate: Why consistent user experience is essential for global research (and how to achieve it)
Chair: Emma Wilson-Shaw, e-resources manager, OpenAthens
- Ben Perry, head of user experience, Jisc
- Chandler Christoffel, user experience librarian, University of Georgia
- Serena Rosenhan, VP user experience design, Clarivate
17:50- 18:00 GMT / 13:50 – 14:00 EDT
Highlights and thanks
Jon Bentley, commercial director, OpenAthens