Program

Emily Singley is the vice president North American Library Relations at Elsevier. Previously she served as associate university librarian for technology and technical services at Boston College in the United States, where her management portfolio included technology, scholarly communication, metadata, digital production, and resource management. Prior to that Emily held library technology roles at Harvard University, Southern New Hampshire University, and Curry College. Emily has a strong record of service to the library community, previously serving in leadership roles with Seamless Access, the Ex Libris User Group, and the Boston Library Consortium.

Data analyst, OpenAthens

Jon is commercial director at OpenAthens, he has worked in publishing for over 20 years with a variety of commercial and business publishers. His career has spanned the transformation from print to digital as companies have reacted and adapted to new technology. But his belief remains that the fundamental purpose of a publisher hasn’t changed. Accessibility to accurate, intelligent, insightful information has never been more important. Trust is paramount and Jon is delighted that OpenAthens participates in establishing that trust between the publishers, libraries and the end users.

Chris Chan is university librarian at Hong Kong Baptist University (HKBU). He has served HKBU Library for over a decade in several roles, including head of information services and deputy university librarian. In his current position, Chris is responsible for developing and implementing strategic initiatives to further enhance the services and collections of HKBU library, and ensuring they are aligned with the university’s mission and vision.

Jane is international marketing manager at OpenAthens. She is responsible for the strategic marketing of products of interest to libraries and publishers worldwide. Jane works closely with partners, membership organizations and industry bodies to communicate the benefits of federated single sign-on for simple, seamless access to online content.

Jane previously worked at Jisc in various marketing, events and outreach roles and was involved in a program to transition publishers serving the UK education and research community to federated single sign-on. As part of this initiative, Jane worked collaboratively with other identity federations around the world.

Chandler Christoffel is a user experience librarian at the University of Georgia Libraries.

James Edward is a business development manager at OpenAthens and has worked at OpenAthens for over 6 years. During that time he has learned a lot about the library market and enjoys helping librarians to understand how federated authentication benefits organizations. James is  passionate about improving user experience and making access to online resources as simple as possible.

William is authentication specialist at EBSCO Information Services.

Sabine initially joined BASF in 1995 to manage the ILS and provided support as part of the group information center helpdesk team. Sabine was involved in various projects to transform the physical library to today’s knowledge information portal. She is now a member of the knowledge systems content and license management team with responsibility for statistics and administration of several external systems within BASF’s internal knowledge information portal. These include a discovery service, OpenAthens and a document delivery system. Prior to taking up her position with BASF, Sabine worked as a librarian at University Library Mannheim in the faculty of law library.

Alan Fricker is knowledge and library hub manager at Health Education England. Alan is responsible for a discovery tool linking NHS staff across England to evidence and library services. He has worked in and around health libraries for over twenty years including leading clinical library services across multiple organisations.

Nicolai Humphreys is a senior product manager at Elsevier. He is responsible for advancing the set of optimization tools, methods and processes that product managers use to improve their products and product experiences. Nicolai also product manages E-PIC, Elsevier’s in-house customer insights tool. Passionate about data, technology, research and people, Nicolai has over ten years’ experience working with digital products and services.

Lim Peir Jiunn (PJ) is senior technical specialist at OpenAthens. PJ began his professional journey in 2007 as a regional pre-sales and post-sales technical support professional in the semiconductor and building technology industries, and he now works in the SaaS field with OpenAthens. Over the years, he has gained extensive experience in technical support, and he is committed to delivering the best customer experience possible.

Stephanie Kaceli is dean, educational resourcesand director of Masland Library, Cairn University

Linda Van Keuren is the assistant dean for resources and access management at the Dahlgren Memorial Library, Georgetown University Medical Center. Since 2011, she has supervised the library’s access and resources departments to ensure that high-quality content and services are readily available in support of the academic, clinical and research missions of the Medical Center. Her efforts focus on finding cost-effective ways to increase the depth and breadth of library collections and implementing innovative methods for resource authentication and usage metrics.

Hylke Koers is the chief information officer for STM Solutions, STM’s operational arm which develops and manages shared infrastructures and collaborative services to support the scholarly communications community. Before joining STM, Hylke worked in several senior technology and product management roles, in both private and public sector organizations, supporting the research community. Hylke also held leading roles in FAIRsFAIR, the Research Data Alliance and served on the EOSC Architecture Working Group. He holds a PhD in theoretical physics from the University of Amsterdam.

David began his role as the discovery and access librarian at Liberty University in November of 2021. He earned his Master’s in Library and Information Sciences from the University of Illinois at Urbana-Champaign in 2021 and a BA in Philosophy and Theology from Indiana Wesleyan University in 2018.

David is principal architect at OpenAthens. He is an experienced software architect and expert in federated identity and standards such as SAML, OpenID Connect and OAuth. David has presented at several national and international conferences and working groups in the areas of authentication, single sign-on and security. He also worked with and advised government bodies, on security and middleware.

Dan is head of product at OpenAthens. Dan is an award-winning product director and designer, with extensive experience helping teams build digital products that are intuitive to use and emotionally engaging. Over twenty years he’s delivered commercially and creatively successful products and services across multiple sectors from sports to entertainment, working with teams across the world.

Since 2016, Heide has worked in several roles as part of BASF’s global knowledge systems group. These roles include: team lead for external information systems, content and license management and portfolio manager for internal R&D content for the new knowledge system. She currently manages the contract portfolio for external data and information including negotiations with publishers, maximising usage rights and developing strategic relationships with key information providers. Heide previously worked at BASF as an expert for business information at the central scientific library and then global procurement manager for electronic information resources.

Before working at BASF, Heide worked for seven years as a library manager at a German regional archive and then two years with a German business consulting company. Heide has a degree in scientific library science and business management.

Matt is customer services manager at OpenAthens.

Matt has over 25 years of experience in customer-facing roles and is primarily responsible for the OpenAthens service desk and onboarding teams. He spent is early career in retail, before embarking on his first IT role in his late twenties where he went on to spend over a decade as an infrastructure technician, supporting and maintaining servers, networks and business systems for a UK-based housing association with 450 users, before going on to head up their service desk.

Passionate about service delivery and thriving on delivering a great customer experience, Matt joined the OpenAthens team at the end of 2018 and is proud to lead two fantastic teams who provide the first-class customer support which sets us apart from our competitors.

With 20 years of experience in the creative sector, Benjamin’s background includes training in 3-dimensional design and extensive work in graphic and digital design. For the past 8 years, he has been devoted to UX-focused roles.

Currently serving as Jisc’s head of UX, Benjamin is responsible for cultivating a team of 15 designers. He brings a creative vision to the team and business, while implementing processes and practices to ensure that their vision is realised and sets the standard for quality.

Serena Rosenhan leads UX efforts for the Coalition for Seamless Access. She’s been applying user-centered design and building up UX teams in the research and publishing space for over 20 years. Even after two decades doing the work, her favorite thing to do is spend time observing and listening to users.

Derek is the state-wide manager of library services in the Tasmanian Health Service (THS). Derek has worked in information management roles at Unilever, the University of Tasmania and senior secondary colleges before moving to the THS three years ago. Derek’s areas of interest include library information systems, scholarly publication and copyright. Outside of work he has an interest in grape-growing and winemaking.

Liam is head of platform (technology business partner) at Informit. Informit is the leading source of Australian journals, books, reports and videos. Informit provides an aggregation subscription service with a unique commitment to promoting bibliodiversity. At Informit, we work alongside a diverse range of users, customer settings, publishers, research centers and technology partners to provide access to the most current and definitive content. In his current role, Liam operationalises access to the Informit service and content offering to ensure a successful user experience.

John is the president and chief librarian at Third Iron, a library technology company he co-founded in 2011. John designed the BrowZine and LibKey suite of tools used by over 1,400 libraries in 35 countries around the world. He fights for the user in Minneapolis, Minnesota.

Mark Sinclair is the head of development, North America for Lean Library, part of Technology from SAGE. Having previously worked at EBSCO for 25 years in the sales, academic subscription services division, Mark is well informed of the needs of academic libraries in the digital age. He has multiple-industry experience in academic, medical, and corporate markets and in-depth knowledge of web-based subscription sales, database access, e-books, and discovery services (SaaS).

Emma Wilson-Shaw worked in UK academic libraries for over 20 years, primarily in higher education but also in further education and archives & special collections. She is the e-Resource Manager for OpenAthens, working with libraries, publishers and service providers to make the user journey to content as smooth as possible. Her background includes e-resources, systems and authentication support/management, web editing, enquiry service management, and information skills training.

Adeline holds a position as the information resources manager at the Swinburne University of Technology Sarawak Campus in Malaysia, which is a branch campus of an Australian university in Melbourne. Adeline spent a significant portion of her career in the library, providing training and leadership, information and customer services, and collection development. In her present role she is in charge of creating long-term strategic plans that include process innovation, resource assessment, space management and technological capabilities in an effort to constantly enhance the user experience.