Program

We're excited to announce the program for our 2023 event!

Topics in this year's agenda include: user experience, case studies on moving to federated sign-on and systems integration, the impact of cookie privacy changes and data trends.

Lady choosing a book from the library

Program

Program subject to change

  1. Monday 20 March: EMEA and AMER

    14:05 – 14:10 GMT / 10:05 – 10:10 EDT
    Welcome
    Jon Bentley, commercial director, OpenAthens

    14:10 – 14:35 GMT / 10:10 – 10:35 EDT
    Opening Keynote: Our users are everywhere: librarians as strategic partners to enable global access to research
    Emily Singley, VP, North American Library Relations, Elsevier

    14:40 – 14:55 GMT / 10:40 – 10:55 EDT
    Parallel: Why our customers around the world value the OpenAthens customer experience
    Matt Olive, customer services manager, OpenAthens

    14:40 – 14:55 GMT / 10:40 – 10:55 EDT
    Parallel: Data trends: What does our single sign-on data tell us about user experience?
    Andy Anderson, data analyst, OpenAthens

    14:40 – 14:55 GMT / 10:40 – 10:55 EDT
    Parallel: Unlocking the power of knowledge
    Dan Mayers, head of product, OpenAthens

    15:05 – 15:20 GMT / 11:05 – 11:20 EDT
    Parallel: How our complete solution helps remove barriers to knowledge and future-proof the industry
    James Edwards, business development manager and David Orrell, applications architect, OpenAthens.

    15:05 – 15:20 GMT / 11:05 – 11:20 EDT
    Parallel: Access interrupted? how changes in browser technology may impact researchers’ access to scholarly resources
    Hylke Koers, CIO, STM Solutions and Program Director for SeamlessAccess

    15:20 – 15:40 GMT / 11:20 – 11:40 EDT
    Break
    Stretch and get yourself a cuppa!

    15:40 – 16:05 GMT / 11:40 – 12:05 EDT
    Case study: Introducing granular usage reporting. Flexible and extendible COUNTER-level reporting for librarians
    Speakers:

    • Nicolai Humphreys, senior product manager, Elsevier
    • Sabine Fuss, knowledge systems – digitalization of R&D and data science, global digital services, BASF
    • Heide Misler, knowledge systems – digitalization of R&D and data science, global digital services, BASF

    15:40 – 16:05 GMT / 11:40 – 12:05 EDT
    Case study: Practical tips for implementing OpenAthens from Liberty University
    David Leffler, discovery and access librarian, Liberty University, United States

    15:40 – 16:05 GMT / 11:40 – 12:05 EDT
    Case study: Joining forces. Using library technologies to provide seamless access
    Linda van Keuren, assistant dean for resources and access management at Dahlgren Memorial Library, Georgetown University Medical Center and Mark Sinclair, head of development, Lean Library

    16:15 – 16:25 GMT / 12:15 – 12:25 EDT
    Best publisher UX award 2023 winner
    Jane Charlton, international marketing manager, OpenAthens  and the Award Winner

    16:30 – 16:50 GMT / 12:30 – 12:50 EDT
    Plenary: Key findings and recommendations from our report on library user experience
    Jon Bentley, commercial director, OpenAthens

    17:00- 17:45 GMT / 13:00 – 13:45 EDT
    Panel debate: Why consistent user experience is essential for global research (and how to achieve it)
    Chair: Emma Wilson-Shaw, e-resources manager, OpenAthens

    Speakers:
    • Ben Perry, head of user experience, Jisc
    • Chandler Christoffel, user experience librarian, University of Georgia
    • Serena Rosenhan, VP user experience design, Clarivate

    17:50- 18:00 GMT / 13:50 – 14:00 EDT
    Highlights and thanks
    Jon Bentley, commercial director, OpenAthens

  1. Thursday 23 March: APAC

    14:05 – 14:10 AEDT / 03:05 – 03:10 GMT
    Welcome
    Jon Bentley, commercial director, OpenAthens

    14:10 – 14:35 AEDT / 03:10 – 03:35 GMT
    Keynote: Our users are everywhere: librarians as strategic partners to enable global access to research
    Emily Singley, VP, North American Library Relations, Elsevier

    14:40 – 14:55 AEDT / 03:10 – 03:55 GMT
    Case study: Data trends. What does our single sign-on data tell us about user experience?
    Derek Rowlands, state-wide manager of library services, Tasmanian Department of Health

    15:00 – 15:15 AEDT / 04:00 – 04:15 GMT
    Plenary: Unlocking the power of knowledge
    Dan Mayers, head of product, OpenAthens

    15:15 – 15:35 AEDT / 04:00 – 04:35 GMT
    Break
    Stretch and get yourself a cuppa! 

    15:35 – 15:50 AEDT / 04:35 – 04:50 GMT
    Plenary. Our customer experience promise: What you can expect from our team in Singapore
    Lim Peir Jiunn, senior technical specialist, OpenAthens

    16:00 – 16:15 AEDT / 05:00 – 05:15 GMT
    Plenary: How our complete solution helps remove barriers to knowledge and future-proof the industry
    James Edwards, business development manager and David Orrell, applications architect, OpenAthens.

    16:20 – 16:50 AEDT / 05:20 – 05:50 GMT
    Plenary: Key findings and recommendations from our report on library user experience
    Jon Bentley, commercial director, OpenAthens

    17:00 – 17:45 AEDT / 06:00 – 06:45 GMT
    Panel debate: Why consistent user experience is essential for global research (and how to achieve it)
    Chair: Emma Wilson-Shaw, e-resources manager, OpenAthens

    Speakers:

    • Christopher Chan, university librarian, Hong Kong Baptist University
    • Adeline Sophia Ho, information resources manager, Swinburne University of Technology, Sarawak Campus, Malaysia
    • Dr Samir Kale, assistant professor of work integrated learning programmes, department of chemical engineering, Birla Institute of Technology and Science, India
    • Derek Rowlands, state-wide manager of library services, Tasmanian Department of Health
    • Liam Ryan, head of platform (technology business partner), Informit

    17:50 – 18:00 AEDT / 06:50 – 07:00 GMT
    Highlights of day 2 and thanks
    Jon Bentley, commercial director, OpenAthens

On-demand sessions

Book some time in to view our on-demand sessions.

  1. Session recordings

    Case study: Better Open Access discovery and access using article level intelligence
    John Seguin, president and co-founder, Third Iron and Alan Fricker, knowledge and library hub manager, directorate of innovation, transformation and digital, Health Education England

    Case study: Benefits of a flexible identity tool within the library ecosystem
    William Elwell, authentication specialist, EBSCO and Stephanie Kaceli, dean, educational resources and director of Masland library, Cairn University, United States

    Back to basics: What is federated single sign-on?
    Christos Skoutas, business development manager, OpenAthens

    Best publisher UX award finalists

    • Fabian Riek, senior manager UX design, De Gruyter
    • Anja Mohorko, UX researcher and senior research analyst and Matthew Beesley, head of user experience design, Oxford University Press
    • Alan Maloney, head of user experience, SAGE Publishing
    • Sara Sapire, new business and product development director, Yale University Press

Speakers

Emily Singley

Emily Singley

Emily Singley is the vice president North American Library Relations at Elsevier. Previously she served as associate university librarian for technology and technical services at Boston College in the United States, where her management portfolio included technology, scholarly communication, metadata, digital production, and resource management. Prior to that Emily held library technology roles at Harvard University, Southern New Hampshire University, and Curry College. Emily has a strong record of service to the library community, previously serving in leadership roles with Seamless Access, the Ex Libris User Group, and the Boston Library Consortium.

Andy Anderson

Data analyst, OpenAthens

Jon Bentley

Jon is commercial director at OpenAthens, he has worked in publishing for over 20 years with a variety of commercial and business publishers. His career has spanned the transformation from print to digital as companies have reacted and adapted to new technology. But his belief remains that the fundamental purpose of a publisher hasn’t changed. Accessibility to accurate, intelligent, insightful information has never been more important. Trust is paramount and Jon is delighted that OpenAthens participates in establishing that trust between the publishers, libraries and the end users.

Chris Chan, university librarian, Hong Kong Baptist University

Chris Chan

Chris Chan is university librarian at Hong Kong Baptist University (HKBU). He has served HKBU Library for over a decade in several roles, including head of information services and deputy university librarian. In his current position, Chris is responsible for developing and implementing strategic initiatives to further enhance the services and collections of HKBU library, and ensuring they are aligned with the university’s mission and vision.

Jane Charlton, international marketing manager, OpenAthens

Jane Charlton

Jane is international marketing manager at OpenAthens. She is responsible for the strategic marketing of products of interest to libraries and publishers worldwide. Jane works closely with partners, membership organizations and industry bodies to communicate the benefits of federated single sign-on for simple, seamless access to online content.

Jane previously worked at Jisc in various marketing, events and outreach roles and was involved in a program to transition publishers serving the UK education and research community to federated single sign-on. As part of this initiative, Jane worked collaboratively with other identity federations around the world.

Chandler Christoffel

Chandler Christoffel is a user experience librarian at the University of Georgia Libraries.

James Edwards, business development manager, OpenAthens

James Edwards

James Edward is a business development manager at OpenAthens and has worked at OpenAthens for over 6 years. During that time he has learned a lot about the library market and enjoys helping librarians to understand how federated authentication benefits organizations. James is  passionate about improving user experience and making access to online resources as simple as possible.

William Elwell, authentication specialist, EBSCO Information Services

William Elwell

William is authentication specialist at EBSCO Information Services.

Sabine Fuss, BASF

Sabine Fuss

Sabine initially joined BASF in 1995 to manage the ILS and provided support as part of the group information center helpdesk team. Sabine was involved in various projects to transform the physical library to today’s knowledge information portal. She is now a member of the knowledge systems content and license management team with responsibility for statistics and administration of several external systems within BASF’s internal knowledge information portal. These include a discovery service, OpenAthens and a document delivery system. Prior to taking up her position with BASF, Sabine worked as a librarian at University Library Mannheim in the faculty of law library.

 

Alan Fricker, Health Education England

Alan Fricker

Alan Fricker is knowledge and library hub manager at Health Education England. Alan is responsible for a discovery tool linking NHS staff across England to evidence and library services. He has worked in and around health libraries for over twenty years including leading clinical library services across multiple organisations.

Nicolai Humphreys, senior product manager, Elsevier

Nicolai Humphreys

Nicolai Humphreys is a senior product manager at Elsevier. He is responsible for advancing the set of optimization tools, methods and processes that product managers use to improve their products and product experiences. Nicolai also product manages E-PIC, Elsevier’s in-house customer insights tool. Passionate about data, technology, research and people, Nicolai has over ten years’ experience working with digital products and services.

Lim Peir Jiunn (PJ), senior technical specialist, OpenAthens

Lim Peir Jiunn (PJ)

Lim Peir Jiunn (PJ) is senior technical specialist at OpenAthens. PJ began his professional journey in 2007 as a regional pre-sales and post-sales technical support professional in the semiconductor and building technology industries, and he now works in the SaaS field with OpenAthens. Over the years, he has gained extensive experience in technical support, and he is committed to delivering the best customer experience possible.

Stephanie Kaceli

Stephanie Kaceli is dean, educational resourcesand director of Masland Library, Cairn University

Linda Van Keuren

Linda van Keuren

Linda Van Keuren is the assistant dean for resources and access management at the Dahlgren Memorial Library, Georgetown University Medical Center. Since 2011, she has supervised the library’s access and resources departments to ensure that high-quality content and services are readily available in support of the academic, clinical and research missions of the Medical Center. Her efforts focus on finding cost-effective ways to increase the depth and breadth of library collections and implementing innovative methods for resource authentication and usage metrics.

Hylke Koers

Hylke Koers

Hylke Koers is the chief information officer for STM Solutions, STM’s operational arm which develops and manages shared infrastructures and collaborative services to support the scholarly communications community. Before joining STM, Hylke worked in several senior technology and product management roles, in both private and public sector organizations, supporting the research community. Hylke also held leading roles in FAIRsFAIR, the Research Data Alliance and served on the EOSC Architecture Working Group. He holds a PhD in theoretical physics from the University of Amsterdam.

David Leffler

David Leffler

David began his role as the discovery and access librarian at Liberty University in November of 2021. He earned his Master’s in Library and Information Sciences from the University of Illinois at Urbana-Champaign in 2021 and a BA in Philosophy and Theology from Indiana Wesleyan University in 2018.

David Orrell, principal architect, OpenAthens

David Orrell

David is principal architect at OpenAthens. He is an experienced software architect and expert in federated identity and standards such as SAML, OpenID Connect and OAuth. David has presented at several national and international conferences and working groups in the areas of authentication, single sign-on and security. He also worked with and advised government bodies, on security and middleware.

Dan Mayers

Dan is head of product at OpenAthens. Dan is an award-winning product director and designer, with extensive experience helping teams build digital products that are intuitive to use and emotionally engaging. Over twenty years he’s delivered commercially and creatively successful products and services across multiple sectors from sports to entertainment, working with teams across the world.

Heide Misler, knowledge systems - digitalization of R&D and data science global digital services, BASF

Heide Misler

Since 2016, Heide has worked in several roles as part of BASF’s global knowledge systems group. These roles include: team lead for external information systems, content and license management and portfolio manager for internal R&D content for the new knowledge system. She currently manages the contract portfolio for external data and information including negotiations with publishers, maximising usage rights and developing strategic relationships with key information providers. Heide previously worked at BASF as an expert for business information at the central scientific library and then global procurement manager for electronic information resources.

Before working at BASF, Heide worked for seven years as a library manager at a German regional archive and then two years with a German business consulting company. Heide has a degree in scientific library science and business management.

Matt Olive

Matt is customer services manager at OpenAthens.

Matt has over 25 years of experience in customer-facing roles and is primarily responsible for the OpenAthens service desk and onboarding teams. He spent is early career in retail, before embarking on his first IT role in his late twenties where he went on to spend over a decade as an infrastructure technician, supporting and maintaining servers, networks and business systems for a UK-based housing association with 450 users, before going on to head up their service desk.

Passionate about service delivery and thriving on delivering a great customer experience, Matt joined the OpenAthens team at the end of 2018 and is proud to lead two fantastic teams who provide the first-class customer support which sets us apart from our competitors.

Benjamin Perry

Benjamin Perry

With 20 years of experience in the creative sector, Benjamin’s background includes training in 3-dimensional design and extensive work in graphic and digital design. For the past 8 years, he has been devoted to UX-focused roles.

Currently serving as Jisc’s head of UX, Benjamin is responsible for cultivating a team of 15 designers. He brings a creative vision to the team and business, while implementing processes and practices to ensure that their vision is realised and sets the standard for quality.

Serena Rosenhan

Serena Rosenhan

Serena Rosenhan leads UX efforts for the Coalition for Seamless Access. She’s been applying user-centered design and building up UX teams in the research and publishing space for over 20 years. Even after two decades doing the work, her favorite thing to do is spend time observing and listening to users.

Derek Rowlands, Tasmania Department of Health

Derek Rowlands

Derek is the state-wide manager of library services in the Tasmanian Health Service (THS). Derek has worked in information management roles at Unilever, the University of Tasmania and senior secondary colleges before moving to the THS three years ago. Derek’s areas of interest include library information systems, scholarly publication and copyright. Outside of work he has an interest in grape-growing and winemaking.

Liam Ryan, head of platform (technology business partner), Informit

Liam Ryan

Liam is head of platform (technology business partner) at Informit. Informit is the leading source of Australian journals, books, reports and videos. Informit provides an aggregation subscription service with a unique commitment to promoting bibliodiversity. At Informit, we work alongside a diverse range of users, customer settings, publishers, research centers and technology partners to provide access to the most current and definitive content. In his current role, Liam operationalises access to the Informit service and content offering to ensure a successful user experience.

John Sequin, president and co-founder, Third Iron

John Seguine

John is the president and chief librarian at Third Iron, a library technology company he co-founded in 2011. John designed the BrowZine and LibKey suite of tools used by over 1,400 libraries in 35 countries around the world. He fights for the user in Minneapolis, Minnesota.

Mark Sinclair, head of development, Lean Library

Mark Sinclair

Mark Sinclair is the head of development, North America for Lean Library, part of Technology from SAGE. Having previously worked at EBSCO for 25 years in the sales, academic subscription services division, Mark is well informed of the needs of academic libraries in the digital age. He has multiple-industry experience in academic, medical, and corporate markets and in-depth knowledge of web-based subscription sales, database access, e-books, and discovery services (SaaS).

Emma Wilson-Shaw, e-resources manager, OpenAthens

Emma Wilson-Shaw

Emma Wilson-Shaw worked in UK academic libraries for over 20 years, primarily in higher education but also in further education and archives & special collections. She is the e-Resource Manager for OpenAthens, working with libraries, publishers and service providers to make the user journey to content as smooth as possible. Her background includes e-resources, systems and authentication support/management, web editing, enquiry service management, and information skills training.

Adeline Sophia Ho

Adeline Sophia Ho

Adeline holds a position as the information resources manager at the Swinburne University of Technology Sarawak Campus in Malaysia, which is a branch campus of an Australian university in Melbourne. Adeline spent a significant portion of her career in the library, providing training and leadership, information and customer services, and collection development. In her present role she is in charge of creating long-term strategic plans that include process innovation, resource assessment, space management and technological capabilities in an effort to constantly enhance the user experience.

Research information logo

Access Lab 2023 media partner: Research information

We are delighted to announce our media partner for this year’s event.
Research Information is a global publication for the scholarly publishing community, read by publishers, librarians, information professionals, academic authors and researchers.

 

Find out more about Research Information, and view the latest publication.

“My institution is implementing OpenAthens and it is helpful to learn about the organization's values and plans for the future.”

Access Lab 2022 attendee