Q. Why can’t I access a resource in OpenAthens Compass?

Answer...

If a resource is inaccessible in OpenAthens Compass, it’s usually due to a technical issue, a configuration change, or a temporary problem with the resource provider.

Here’s what you can do:

• Check the OpenAthens status page: status.openathens.net — this will tell you if there are known platform-wide issues.
• Confirm the resource is correctly configured in your OpenAthens admin area and that the user has permission to access it.
• Look for vendor-side issues: Sometimes the problem is with the publisher or content provider, and OpenAthens will coordinate with them to resolve it.
• Troubleshoot common account issues: Visit our troubleshooting guide for help with user logins or session problems.

Still having problems? Contact our support team with the resource name and error message — we’re here to help.