Premium support
Say goodbye to technical headaches. Our team of experts provides personalized support at every step of your customer journey, from a tailored onboarding to ongoing customer service, so you can focus on what truly matters.
Our premium library single sign-on solution provides secure, seamless access to digital resources. Backed by a team of industry experts, it offers personalized guidance and simplifies complex authentication, allowing librarians to manage their users' access to subscriptions without the technical overhead.
Say goodbye to technical headaches. Our team of experts provides personalized support at every step of your customer journey, from a tailored onboarding to ongoing customer service, so you can focus on what truly matters.
Every institution is unique, and so is our product. It can be customized to fit the specific needs of your library, regardless of the size, the number of users or resources you manage and how complex they are.
We provide a highly secure authentication method trusted by governments, defense departments, healthcare and institutions worldwide. It ensures your users have safe and dependable access to the information they need.
Meet your users’ preferred workflows by providing them immediate access to content. Quickly get students and researchers to the content they need from global publications by simply authenticating with OpenAthens.
No more struggling with complex technical tasks. Rely on our team of experts, available to help and guide you Monday to Friday, 20 hours a day. Our reporting helps you make smart, data-driven decisions by tracking actual user resource usage, helping monitor cost per user and cost per use. This saves you both, time and money.
Easy access without relying on IP addresses. We can integrate with the organization’s existing authentication system to create a true single sign-on experience. Once authenticated, your users’ session will stay open for 8 hours so they can navigate seamlessly across different publisher resources.
Our products supports SAML, a highly secure, privacy-preserving authentication method, while also offering a managed proxy service for resources that only support IP-based authentication.
Keep your users safe. All the data is encrypted, and only anonymized** identifiers are used by default. However, users can still be identified to prevent cases of misuse.
Our reports area provides insight into provider usage, number of authentications, active accounts, location of successful session logins and much more!
Create, edit and activate accounts. Assign users to permission sets. Integrate with your organization's active directory.
Create permission sets to control resource access based on departments, faculty, libraries or whatever your organization needs.
– | OpenAthens | EZproxy | Shibboleth IdP |
---|---|---|---|
Admin dashboard |
Comprehensive portal for managing all configuration e.g. user management, reporting, and resource management. |
All configuration is managed on the server. |
All configuration is managed on the server by a Shibboleth administrator. |
User management dashboard |
Option to create OpenAthens accounts and /or integrate with any local directory. Ability to create personal accounts or access accounts (e.g. for walk-in users, etc.) organization accounts. The administrator can also disable accounts if misuse is suspected. |
Text file-based system for user management or the option to connect to a local directory. |
No in-built user management function. |
Reporting module |
Reporting available on any attributes the library wants to see usage on e.g. department and user group, international students, walk-in users, alumni. Reporting API available for data integration with systems such as Tableau or Power BI. |
Basic reporting that provides information about remote users’ activity only. |
No inbuilt reporting capabilities. There is access to Shibboleth log files or the ability to integrate with 3rd party applications. |
Web portal |
MyAthens portal available. Provides a lightweight knowledge portal to curate resources and add content discovery widgets. |
Not available. |
Not available. |
Two factor authentication |
Can point to an institutional Identity Provider that has been configured for multi-factor authentication. |
In development. |
Can point to an institutional Identity Provider that has been configured for multi-factor authentication. |
Personalization |
Users can save their searches/ annotated content/ preferences and login to publishers’ websites that support it automatically. |
Access is all based on IP recognition, so personalization is not possible. |
Users can save their searches/ annotated content/ preferences and login to publishers’ websites that support it automatically. |
Our Platinum win in the 2024 Modern Library Awards highlights our great customer service and innovation in library access solutions. Thank you to our loyal library customers who scored us so highly six years in a row!
Learners or researchers, you will need to speak to the library or information management team at your organization about access to online journals and databases.
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