Account troubleshooting
Are you struggling with account issues? Our troubleshooting page may have the answers.
OpenAthens account troubleshooting FAQ
How do I get an account?
Check out our guidance on how to get an OpenAthens account.
My account won’t work
If your account isn’t working, please contact your organization’s library team to request support.
How do I get access to content
If you are struggling with access to content, please contact your organization’s library team to request support.
My login doesn’t work
If your OpenAthens login does not work, please contact your organization’s library team to request support.
I’ve logged in but I get an error
If you see an error message, please contact your organization’s library team to request support with your login.
I’m having issues accessing a resource
If you think a resource isn’t working as expected, check our resource status page for the most up-to-date information. You can subscribe to email updates, just hit the subscribe button on the page.
OpenAthens service status page
Our OpenAthens status page contains current operational status and reports past incidents.