Customer tools

You'll find all the useful links related to our products and services in one place. Service status page, documentation, and more!

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Helpful resources

  • Having issues accessing a resource? If you think a resource isn’t working as expected, check our resource status page for the most up-to-date information. You can subscribe to email updates, just hit the subscribe button on the page.
  • Need some help? Need to speak to our support team? Raise a ticket and they’ll be in touch.
  • Looking for our how-to documentation? Just getting started with OpenAthens? Or want to find out how we integrate with a third-party application? Find all this and more on our documentation site.
  • All onboard. Our library onboarding guide, admin training and other resources help new customers get setup quickly and easily.
  • Publisher onboarding. If you are a publisher looking for more information on how to implement OpenAthens, check out our onboarding guide.
  • Need to generate an OpenAthens link? Use our simple link generator to create access links for specific articles, unique to your organization. Read more about OpenAthens links on our help area.
  • Want to use our logo? We’re happy for you to use our logo or icon on promotional material or help guides. Can’t see a size or file type you need? Just ask!
  • Federation information. Need an organization or entity/scope ID? Find it on our OpenAthens Federation members list.
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Share your ideas with us!

We’re always looking to improve, and your feedback matters! We’d love to hear from you. Share your ideas or vote for the ones you love on the OpenAthens ideas portal. Your suggestions will help shape the future of our products and guide our development. 

Vist our ideas portal
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What publishers and service providers are we compatible with?

Search our database of publishers and service providers that are compatible with the OpenAthens service. Filter on those that are in identity federations, or compatible with the OpenAthens Redirector or managed proxy.

Search for compatible providers

Get in touch

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