Best publisher user experience award 2023

best publisher ux 2020 award

About the award

Our award for best publisher user experience puts the spotlight on those publishers that strive to put their users at the heart of their service design with the simple aim of giving users easy access to their content.

The award builds on our ongoing commitment to drive forward innovation in the information industry and to make access to knowledge as easy as possible for end users.

Judge and weighing scales
Our award judges
  • Todd Carpenter, executive director, NISO​
  • Russell Palmer, assistant director, GALILEO virtual library​
  • Andy Priestner, trainer and consultant in UX research and design
  • ​Bryony Ramsden, subject librarian – human and health sciences, University of Huddersfield
  • Heather Staines, publisher outreach, SeamlessAccess
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What is the process?

Dates to be confirmed:

  • 3 October 2022: Award applications open
  • 18 November 2022: Deadline for applications
  • 9 January 2023: Finalists announced
  • 3 January – 6 February 2023: Finalists submit evidence of learner and researcher attitudes and reactions to changes in user experience
  • February 2023: Judging panel discuss finalists’ evidence of learner and researcher engagement
  • 28 February 2023: Finalists webinar
  • March 2023: Winner announced at our Access Lab 2023 event
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How to apply

Award criteria

We’ll provide more details but these criteria are broadly what we’re looking for:

  1. Evidence of user experience research.
  2. Demonstrate good user experience design.
  3. Tangible evidence of learner and researcher engagement throughout the project.
  4. Demonstrate an improved simple, seamless user journey.
  5. Provide a statement of compliance with WCAG 2.1 AA accessibility guidelines.
  6. Define user experience goals and objectives, and explain how you measured success.
  7. Evidence how a user experience approach was strategically adopted and embedded across the organization.
  8. Describe your future plans for user research and how a user experience approach has been embedded in product development.

Apply for our 2023 UX award!

Simply complete our short expression of interest form and we’ll send you an application form with details of the award criteria. The award application process ends 18 November 2022.

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Previous UX award finalists and winners

2022 UX award finalists

During the webinar you’ll hear how our finalists, Cambridge University Press and De Gruyter have put learners and researchers at the very heart of their service design. You’ll also hear from our 2021 winners nkoda about changes to user experience since they won last March.

2021 UX award finalists

The winner of the 2021 award was nkoda. Find out why they won and watch their presentation at our Access Lab 2021 conference! Our other finalist Health Data Research won a highly commended award.

2020 UX award finalists

Emerald Publishing won the award in 2020 for its Emerald Insight  platform. Find out why they won and watch their presentation at our Access Lab 2020 conference! The other two finalists were Bloomsbury Publishing: Bloomsbury Digital Resources and Cambridge University Press: Cambridge Core

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Any queries?

Please contact Jane Charlton, international marketing manager at OpenAthens.

Contact Jane