Support

OpenAthens is built on international standards. Our fully supported software and ITIL accredited service desk ensure these standards are maintained for all our customers.

The OpenAthens service desk provides 1st and 2nd line support to customers in over 60 countries. Our support team strives to deliver the best possible experience for our customers and our service portal can be accessed 24/7 x 365.

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Technical support

Normal opening hours:

Our offices are open Monday-Friday 07:00-22:00 (UK time).

To speak to the service desk call: (+44) (0)300 121 0043.

To resolve problems related to your administrator credentials, send an email to help@openathens.net.

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Having issues accessing a resource?

If you think a resource isn’t working as expected, check our resource status page for the most up-to-date information. You can subscribe to email updates, just hit the subscribe button on the page.

Check the resource status page
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What can you expect from your onboarding experience as a new OpenAthens customer?

Our onboarding customer charter outlines our approach, our support and your role as a customer.

Check out the onboarding customer charter