Support

OpenAthens is built on international standards. Our fully supported software and ITIL accredited service desk ensure these standards are maintained for all our customers.

The OpenAthens service desk provides 1st and 2nd line support to customers in over 60 countries. Our support team strives to deliver the best possible experience for our customers and our service portal can be accessed 24/7 x 365.

Read our customer charter

Technical support

Normal opening hours:

Our service desk is open Monday-Friday 02:00-22:00 (UK time).

To speak to the service desk call: (+44) (0)300 121 0043.

To resolve problems related to your administrator credentials, send an email to help@openathens.net.

Festive opening hours

Monday 22 December 02:00-17:00
Tuesday 23December 02:00-17:00
Wednesday 24 December 02:00-17:00
Thursday 25 December CLSOED
Friday 26 December 02:00-10:00
Monday 29 December 02:00-17:00
Tuesday 30 December 02:00-17:00
Wednesday 31 December 02:00-17:00
Thursday 1 January CLOSED
Friday 2 January 2:00-17:00

Log a ticket via the support portal

Check the service status of OpenAthens

Read our support documents

Having issues accessing a resource?

If you think a resource isn’t working as expected, check our resource status page for the most up-to-date information. You can subscribe to email updates, just hit the subscribe button on the page.

Check the resource status page