Setting up OpenAthens involves good communication between your institution, OpenAthens and your publisher providers. We discovered this when switching to OpenAthens for user authentication to our library resources here at Leeds University Library. Sometimes, the set up with certain providers is more complex than others. And sometimes, although we think we have things in place, we are alerted to issues by our users who have found OpenAthens isn’t working as expected. This blog highlights our top tips on OpenAthens implementation.
Along the way, we’ve become better at understanding the problems and more efficient at supporting their resolution. We increased our understanding about what the OpenAthens technical team need to know and we’ve started to amass a toolkit to help us identify and resolve issues. So, here are some tips and tricks for getting to a quicker resolution if you encounter issues with OpenAthens setup: