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Reporting for better budget allocation and improved user experience

Date and time: 28 January 2022, 11 am GMT/ 12 pm CET

The digital revolution has changed the relationship between libraries/librarians and end-users. Many libraries have had to strengthen their digital presence to survive, especially over the last 12 months. Part of making libraries accessible and effective is to install tools that allow them to demonstrate and monitor the library’s impact on its users.

In this talk hosted by UKSG, Cristina Ruiz de Asua, academic librarian at Nescot College, will be discussing the importance of reporting and the key metrics you need to look out for, whether it is to identify bottlenecks, improve services or better allocate budgets. Cristina will also talk about the improvements on user experience she’s carried on during the pandemic, including the implementation of OpenAthens single sign-on.

Speaker: Cristina Ruiz de Asua, academic librarian at Nescot College

Chair: James Young, senior account manager at OpenAthens

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