Meet the team

What I enjoy most about my job is the variety. I have to completely understand our customers as we aim to make their lives easier, whether they are librarians, publishers or end users.

The OpenAthens team is very close and therefore you can always count on someone to be there for you, both professionally and personally.

I enjoy getting to know how customers use OpenAthens and making sure they get maximum benefits from the product. This is possible due to the great team I work with and the support they provide.

From starting out as a first line analyst, to managing the service desk and now being an account manager, my role has changed over the years and that has helped to keep things exciting.

I like that within OpenAthens there is always an opportunity to share and gain knowledge. Every day I learn something new and I enjoy being able to use this to better support our customers.

Having been a user of OpenAthens myself as a student, I know first-hand how valuable the service can be. It’s fantastic to be a part of the process today.

The customer service element is what I enjoy most about my job. It’s great to call a new customer and hear that the implementation has gone well and they are already seeing results.

I thrive on the complex conundrum of our work. We give end-users access to content their library is paying for, whilst at the same time, protect that content from unauthorized access.

Working in the OpenAthens team gives me the opportunity to work with some amazing clients / partners and colleagues. I believe our systems help bring a positive impact for all of our end users across the globe.

The best thing about OpenAthens for me is the amazing people that I get to work with, both the team here and our customers. It’s also fantastic to see the impact our actions make so quickly

It’s an exciting challenge delivering a consistent, first class customer experience for our global user-base. And I love the supportive and collaborative culture that we’ve built in OpenAthens – there’s an inclusiveness that I’ve not experienced anywhere else.