Q. I’ve got existing users registered with my platform. If their organization uses federated access management and they start connecting via that route, how can I match these user records?


If your existing records include the user’s organization, you can add a step to the login user journey so that when a user logs in with their existing record, you can prompt them to login via their federated access management route. When they are returned to your platform post-login, a persistent and unique identifier for that user will be passed in the background which you can use to map to that user’s existing record. The same process can work in the reverse direction, e.g. if a user logs in via their federated access management route, you can choose to display a prompt such as “Already have a MyProduct account? Click here to link the records.”

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