• Librarians
  • Publishers and service providers
  • User experience

Q. If there is an access problem, or a resource is not working as intended, how does this get resolved?

Answer...

For support queries after go-live, customers will be able to contact our Service Desk team.

They are available Monday-Friday 7 am – 10 pm.

They can be contacted via phone, email, or by raising a Service Desk ticket within your OpenAthens admin area.

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