During the webinar you’ll hear how our finalists, Cambridge University Press and De Gruyter have put learners and researchers at the very heart of their service design. You’ll also hear from our 2021 winners nkoda about changes to user experience since they won last March.
Best publisher UX award 2022 finalists webinar
Date and time
Tuesday 1 March at 4 pm GMT/ 11 am EDT.
Our user experience award builds on our ongoing commitment to drive forward innovation in the information industry and to make access to knowledge as easy as possible for end users. During this year’s UX award webinar you’ll hear how our finalists, Cambridge University Press and De Gruyter have put learners and researchers at the very heart of their service design. You’ll also hear from our 2021 winners nkoda about changes to user experience since they won last March.
- UX update from last year’s winner nkoda: Sundar Venkitachalam, CTO and Mike Newman, institutional partnerships director
- Cambridge University Press: Alex Evans, lead product owner – academic research platforms
- De Gruyter: Matt Balara, senior manager UX design at De Gruyter and Chris Rimmer, technical lead, 67 Bricks
Cambridge University Press
In 2020 Cambridge University Press created a new in-house user experience team that works collaboratively alongside their existing agile product function. Their goal was to ensure user motivations, needs and behaviours are understood and met iteratively within their product development cycle. The result has been an intuitive and consistent experience across Cambridge Core landing and content pages, alleviating a consistent pain point for researchers: access to content.
When 2020 began, De Gruyter’s platform ran on a third-party system with no UX strategy or team and just a few internal developers. Fundamental changes were needed if user experience was to improve. Expanding on user feedback gathered from a two month beta period and working closely with new technology partner 67 Bricks, De Gruyter launched a new bespoke platform and website in February 2021. They recruited a new Director of UX Design and internal development team. Since launch, De Gruyter have iteratively learned about their users, evaluated UX performance, and updated their site in an agile scrum process.
See who won our 2022 UX award!
Watch the recording
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