Q. We have a single subscription record for a customer, but OpenAthens says the customer consists of multiple organizations. Why is this?

Answer...

Our clients decide how they are represented in the OpenAthens service. Some customers are represented as consortium-type organizations because each of the constituent parts has its own subscriptions. Content providers need to be able to distinguish between users from different entities within a consortium so the appropriate entitlements can be authorized. This also helps your customers adhere to their license conditions.