Health check service for providers

Is your platform just ticking along or it it time to make some improvements? Our health check service can help get your service running more smoothly and improve user experience.

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Time for a user experience health check?

Is user experience missing from your publishing cycle? Are researchers and learners getting a bad deal with it comes to navigating and accessing content on your platform? Concerned about people turning to piracy sites and other work-arounds to access your content? Or maybe you want to increase use of your digital resources and give users the best possible online experience?

We offer a health check service which complements our existing range of products and services. Led by our experienced technical consultants, we’ll help you to identify where you can simplify and enhance your user’s online journey.

What’s included in the health check?

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      An in-depth user journey audit

      Our audit will cover:

      • Users experience of contacting your support/ subscriptions team
      • Help documentation related to federated access
      • User journey to login through federated access
      • User login experience, including language and terminology at login
      • Ease and consistency of language and messaging
      • Creating direct links to journals and other content
      • Personalization eg. tied to federated login or separate credentials
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      A detailed report

      Our report will outline key problem areas, technical recommendations related to your OpenAthens implementation and the best possible SSO scenario.

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      A follow up ‘spot check’

      We’ll act like a secret shopper and do a follow up ‘spot check’ to ensure everything is working as it should. This will be at a time agreed with you. The spot check will be at a time agreed with you and after you’ve implemented our recommendations.

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Five tips for improving online research experience

We study student’s behavior to improve our single sign-on products and want to share some of the findings with the wider academic community. Our top tips can help publishers provide more relevant, flexible and timely content and improve research experience.

Follow our advice for improving research experience

Recommendations for improved user experience

Researchers and learners struggle to navigate access to academic content. It’s often a difficult, confusing and inconsistent journey.  Our webinar pinpoints areas where providers who offer single-sign-on institutional access can improve the experience for users associated with a library.

Listen to our recommendations for improved user experience
UX recommendations for improved user experience

UX recommendations for improved user experience

Built on the RA21 recommended practices, we outline our top ten UX recommendations for improved access to academic content.

Implement our UX recommendations

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