Expertise you can rely on
Hear what our customers say
We make it simple and easy for you to provide remote access to your resource or service from any location. Our tailored support solutions will help you with complex technical set-up and systems integration. Our experts and range of value-added consultancy services can help you improve user experience and support your business goals.
“We expected it to be complex, and that was a benefit of using the consultancy.” (John Leopold, software engineering manager, IOP Publishing)
Open source or fully managed?
Find out more
Federated single sign-on is a secure and effective way for providers to give library staff and end users seamless, reliable access to content while also preserving their privacy.
If your organization hasn’t taken the plunge yet, what kind of single sign-on solution do you need? An open source, non-proprietary one that you install, host and manage yourselves? Or a managed, cloud-based solution that does the hard work for you?
New to OpenAthens?
Access expert technical support
Onboarding guide for providers
Our team are there for you every step of the way. Access our onboarding guide and peer support through our discussion list to help you problem solve any issues.
Free up your teams’ time to focus on other essential work
Compare our managed service vs DIY
Our experts do the heavy lifting for complex technical aspects of set-up and systems integration. Save time and money on tasks your team need to complete pre-setup.
Got your own federated solution? No problem
Join our global federation
Join our identity federation using your existing SAML federated single sign-on solution. We speak the same language!
How we add value for customers
Platform and software migration
Hear how we supported AAP's migration to Silverchair
Single sign-on software can be complex. Our experts simplify and speed things up by handling the entire set-up and system migration process. Working alongside your team, we do a lot of the technical work for you. This frees up your team to focus on other projects.
User experience health check
Time for a health check
Get ahead of your competitors by offering a superior user experience with our health check service. Our report will help you make improvements to your user journey, streamline access to online resources and comply with accessibility regulations.
Marketing support package
We can help you reach out to libraries worldwide through our outreach support. Get in touch with your account manager to find out more!
Our service offer for providers
Get a quote!
Dedicated implementation specialist. We have over 25 years of federated single sign-on expertise. Our dedicated technical consultant with help you throughout the set up process to make the most of our product.
Annual support and maintenance. As standard you’ll receive a dedicated account manager, ITIL accredited service desk, 24/7 incident management, automated product upgrades.
OpenAthens publisher account. You’ll have access to our dashboard for configuration
Project Management. Your dedicated project manager will help make sure your implementation goes as smoothly as possible.
User experience. Our consultant will help you implement industry standards for user login journey and advise on personalization.
Go-live testing. We test your authorization system to ensure your website allows access to authorized users. If you migrate from another system, we test your new links before going live.
Customer outreach. We work with you to reach out to your customers and help onboard them.
Identity federation consultancy. Get maximum scalability from our service. We advise you on how to expand the reach of your application through multiple identity national federations worldwide.
Deep linking guidance. We provide guidance and a demo to demonstrate practical implementation of deep linking (article-level access)
Entitlements/authorization guidance. We recommend best practices on how to manage authorization in your platform.
Wayfinder. Implement our hosted/embedded/overlay organizational discovery (WAYF) service to standardize users login journey. Our service is built to industry standard and can help improve user experience.
Staff training. We train your technical and customer service teams to ensure you get the most out of our product.
Zero disruption to users as Financial Times migrates to Keystone
Read our case study
As a world-renowned news organisation, the Financial Times (FT) recognizes the importance of keeping its digital users engaged. So, to help streamline access and improve engagement levels among its users in universities and libraries, it offers access via single sign-on (SSO). This case study describes how we supported Financial Times to migrate from an older version of our software to our cloud-based solution, Keystone without any disruption to users.