Secure single sign-on made easy.

With over 25 years experience, we’re leading experts in federated single sign-on services worldwide. We understand the challenges providers face in delivering access to data and information to those who need it.

Leave all the tricky technical work to us!

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Expertise you can rely on

We make it simple and easy for you to provide remote access to your resource or service from any location. Our tailored support solutions will help you with complex technical set-up and systems integration. Our experts and range of value-added consultancy services can help you improve user experience and support your business goals.

“We expected it to be complex, and that was a benefit of using the consultancy.”  (John Leopold, software engineering manager, IOP Publishing)

Hear what our customers say
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New to OpenAthens?

We acknowledge that implementing federated single sign-on can be technically complex and challenging. As a trusted partner and experts in this space, our highly skilled team can help you to:

  • Manage and navigate pre-setup requirements. Our comparison chart shows how we can save you time and money on tasks your team need to complete pre-setup.
  • Free up your teams’ time to focus on other essential work. Our experts do the heavy lifting for complex technical aspects of set-up and systems integration.
  • Access expert technical support. Our team are there for you every step of the way. Access our onboarding guide and peer support through our new discussion list to help you problem solve any issues.

If you want to join our identity federation and are happy with your existing SAML product, our basic support package may be the best fit for you.

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Adding value for existing customers

In addition to your annual support and maintenance subscription, our team of experts can help you with:

  • Platform and software migration. Single sign-on software can be complicated and take many months to implement. Our experts simplify and speed things up by handling the entire set-up and system migration process. Working alongside your team, we do a lot of the technical work for you. This frees up your team to focus on other projects.
  • User experience health check. Get ahead of your competitors by offering a superior user experience. Our health check will help you:
  • Marketing support. We can help you reach out to libraries worldwide through our outreach support.

What’s the best fit for you?

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      Dedicated implementation specialist

      We have over 25 years of federated single sign-on expertise. Our dedicated technical consultant with help you throughout the set up process to make the most of our product.

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      Annual support and maintenance

      As standard you’ll receive a dedicated account manager, ITIL accredited service desk, 24/7 incident management, automated product upgrades.

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      OpenAthens publisher account

      You’ll have access to our dashboard for configuration.

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      UX consultancy

      Our UX specialist will help you implement industry standards for user login journey and advise on personalization ( 0.5 days).

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      Go live testing

      We test your authorization system to ensure your website allows access to authorized users. If you are migrating from another system we test your new links before going live.

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      Customer outreach

      We work with you to reach out to your customers and help onboard them.

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      Hosted Wayfinder

      Implement our hosted organizational discovery service to standardize users login journey.


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      Basic package plus these additional benefits:

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      Project Management

      Your dedicated project manager will help make sure your implementation goes as smoothly as possible.

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      UX consultancy

      Our UX specialist will help you implement industry standards for user login journey and advise on personalization (1 day).

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      Identity federation consultancy

      Get maximum scalability from our service. We advise you on how to expand the reach of your application through multiple identity national federations world-wide.

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      Overlay/embedded Wayfinder

      Embed our organizational discovery service on your webpage. Our service is built to industry standard and can help improve user experience.

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      Staff training

      We train your technical and customer service teams to ensure you get the most out of our product.


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      Standard package plus these additional benefits:

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      UX consultancy

      Our UX specialist will help you implement industry standards for user login journey and advise on personalization (2 days).

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      Deep-linking guidance

      We provide guidance and a demo to demonstrate practical implementation of deep-linking (article-level access).

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      Entitlements/authorization guidance

      We recommend best practices on how to manage authorization in your platform.

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      Configure OpenID Connect plug in

      We provide you with a supported and certified OpenID Connect plug in that is compatible with WordPress, .NET and Drupal.

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Single sign-on icon
Financial Times

Zero disruption to users as Financial Times migrates to Keystone

As a world-renowned news organisation, the Financial Times (FT) recognizes the importance of keeping its digital users engaged. So, to help streamline access and improve engagement levels among its users in universities and libraries, it offers access via single sign-on (SSO). This case study describes how we supported Financial Times to migrate from an older version of our software to our cloud-based solution, Keystone without any disruption to users.

Read our case study

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